31 episodes
ITSM Podcast covering Latest Solutions & Best Practices Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
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- Technology
CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of product experience/skillset and used to review the mentioned enterprise software products.
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Is iPaaS the future for Ivanti Integrations?
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products
Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier, a company that provides integrations for web applications.
At that time API was, and to a degree still is, very difficult and time-consuming to implement and maintain, so Zapier was touted as a great solution and possibly the future of integrations. However, a lack of features (at least in the Ivanti universe) as well as cost were the main factors for its fizzling out.
I have to say that I was really impressed by the Workato integration that Ivanti demonstrated on a recent show-and-tell webinar. -
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.
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Ivanti ITSM Project FAQ by Service Desk Managers
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.
FAQ
Do you really need a dedicated Ivanti Consultant?
How important is Ivanti Certification?
What time zone are you in?
What is the better approach, onsite or remote implementation?
What is the typical time frame of an Ivanti ITSM Project?
What is your approach?
What are your rates? -
Onsite vs Remote Ivanti Consultant/Developer?
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?
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What is Ivanti Certification? And is it important?
Lately on various Social Media Sites there have been quite a few proud posts of Ivanti "Consultants" getting their Certification for Ivanti ITSM.
What is Ivanti Certification? And is it important? -
How many Ivanti Consultants and Developers do you need for your ITSM Project?
Ivanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons for ITSM/ITAM.
Surprisingly the Ivanti Professional Services approach has also changed. From in-house consultants, now outsourced to Ivanti Business partners.
Is that good, is it bad? How many consultants/developers do you really need for your ITSM Project?